Strongbox Connect
Troubleshooting steps
If Strongbox Connect does not launch or does not show-up in the System tray
Step 1: Ensure you are logged in to QuickBooks Desktop as an Admin user
Only an Admin user can grant permissions to enable Strongbox Connect.
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Logout of the QuickBooks Desktop company file
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Log back in as an Admin user
If Strongbox Connect does not launch or does not show-up in the System tray, move on to Step 2.
Step 2: Ensure that Strongbox Connect is registered with QuickBooks desktop
When logged into the QuickBooks Desktop Company file as an Admin user:
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Go to Edit -> Preferences -> Integrated Applications -> Company Preferences
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Verify Strongbox Connect is listed with the following options selected under Properties:
If these options are checked and Strongbox Connect does not launch or does not show-up in the System tray, move on to Step 3.
Step 3: Ensure that QuickBooks Desktop has the latest updates
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Go to Help -> Update QuickBooks desktop -> Get and install the latest updates.
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Close and re-open company file
If Strongbox Connect does not launch or does not show-up in the System tray, move on to Step 4.
Step 4: Run the QuickBooks Desktop Repair tool
Use the repair tool to fix issues that may have occurred during installation/update.
If Strongbox Connect does not launch or does not show-up in the System tray, move to Step 5.
Step 5: Reinstall Strongbox Connect by choosing the ‘Install for all users on this machine’ option
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Uninstall Strongbox Connect
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Download and start the installation of Strongbox Connect
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On the ‘Installation Scope’ screen, select the “Install for all users on this machine” option
Note: This requires ‘Windows Administrator’ privileges. You may have to work with your IT team to enable installation.
4.
After completing the installation, launch QuickBooks Desktop and login as an Admin user.
If you are still unable to see Strongbox Connect being launched when opening the company file please reach out to the Strongbox Support team at support@strongbox.ai