top of page

Strongbox Connect

Troubleshooting steps 

ATTENTION QUICKBOOKS DESKTOP USERS:

ACTION REQUIRED: We released a new Strongbox Connect plug-in on 9/17/23. In order to connect Strongbox to QuickBooks Desktop, you must update to this latest version. If you have not already upgraded to this latest version, close QuickBooks and download the latest version here before continuing.

If Strongbox Connect does not launch or does not show-up in the System tray 

Step 1: Ensure you are logged in to QuickBooks Desktop as an Admin user 

Only an Admin user can grant permissions to enable Strongbox Connect. 

  1. Logout of the QuickBooks Desktop company file  

  2. Log back in as an Admin user  

If Strongbox Connect does not launch or does not show-up in the System tray, move on to Step 2. 

Step 2: Ensure that Strongbox Connect is registered with QuickBooks desktop 

When logged into the QuickBooks Desktop Company file as an Admin user:

  1. Go to Edit -> Preferences -> Integrated Applications -> Company Preferences   

  2. Verify Strongbox Connect is listed with the following options selected under Properties:   

screenshot3.png

If these options are checked and Strongbox Connect does not launch or does not show-up in the System tray, move on to Step 3. 

Step 3: Ensure that QuickBooks Desktop has the latest updates 

  1. Go to Help -> Update QuickBooks desktop -> Get and install the latest updates.  

  2. Close and re-open company file  

If Strongbox Connect does not launch or does not show-up in the System tray, move on to Step 4. 

Step 4: Run the QuickBooks Desktop Repair tool

Use the repair tool to fix issues that may have occurred during installation/update.

https://quickbooks.intuit.com/learn-support/en-us/help-article/product-delivery/repair-quickbooks-desktop-windows/L23h6tWLR_US_en_US

If Strongbox Connect does not launch or does not show-up in the System tray, move to Step 5.

Step 5: Reinstall Strongbox Connect by choosing the ‘Install for all users on this machine’ option 

  1. Uninstall Strongbox Connect 

  2. Download and start the installation of Strongbox Connect 

  3. On the ‘Installation Scope’ screen, select the “Install for all users on this machine” option 

Note: This requires ‘Windows Administrator’ privileges. You may have to work with your IT team to enable installation. 

screenshot4.png

4.

After completing the installation, launch QuickBooks Desktop and login as an Admin user. 

If you are still unable to see Strongbox Connect being launched when opening the company file please reach out to the Strongbox Support team at support@strongbox.ai 

​

​

bottom of page